Return and Exchange Policy – Threifa Store In our effort at Threifa to satisfy our customers, we offer a clear and flexible return and exchange policy according to the following conditions: First: Return Policy The customer has the right to request a return of the product within only 3 days from the date of receiving the order. The product must be in its original condition and unused, with all original packaging and accessories. The return fee is 50 SAR, which covers the cost of the return shipping label. The customer bears the return shipping costs unless the error is on Threifa’s part (such as sending a different or damaged product). The return request is processed within 7 working days from receiving the product at Threifa’s warehouses. Second: Exchange Policy The customer can request an exchange within 5 days from the date of receiving the order. The product must be in its original condition and unused, with all original packaging and accessories. The exchange fee is 50 SAR, including the cost of the shipping label and reshipping the replacement product. The exchange request is processed within 7 working days from receiving the product to be exchanged at Threifa’s warehouses. Important Notes Products showing signs of use, damage, or missing original packaging cannot be returned or exchanged. If there is an error on Threifa’s part (such as sending the wrong product or a defective item), the request will be processed without any additional charges to the customer. Customer service is contacted through Threifa’s official channels to submit a return or exchange request. To complete the return or exchange procedures, please contact Threifa customer service via WhatsApp at the following number: 0554572886 Our team is available to serve you and respond to your inquiries professionally.
